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SERVICE OPERATIONS WORKSPACE

Labiz Service Centre, built around real service centres operations.

Manage service requests from appointment or walk-in through assignment, parts, repair, warranty, billing and customer follow-up.

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Specialised areas
5
Features
15
Connected ERP
1
Trusted by growing businesses
KB Garments logoGerman Printing Press logoENKE Groups logoKANT logoACON logoABS Enterprises logo

Service operations workspace

Control intake, diagnosis, service work and customer resolution.

Manage service requests from appointment or walk-in through assignment, parts, repair, warranty, billing and customer follow-up.

Specialised areas
5
Industry features
15

Service Intake

Create a complete service case

  • Appointment & TokenSchedule service and control arrival sequence.
  • Customer & Asset HistoryView prior complaints, repairs and warranty records.
  • Complaint CaptureRecord symptoms, priority, evidence and customer expectation.

Diagnosis & Assignment

Route work to the right resource

  • Diagnostic ChecklistCapture inspection findings and proposed action.
  • Skill-Based AssignmentAssign technician or team from capability and workload.
  • Estimate ApprovalConfirm labour, parts and external work before execution.

Service Execution

Track accountable repair activity

  • Service JobRelease approved tasks and instructions.
  • Work Status & TimeRecord progress, pauses, technician time and completion.
  • Parts Issue & ReturnControl parts consumed and unused quantities.

Warranty & SLA

Apply service obligations

  • Warranty ValidationCheck product, part or repair coverage eligibility.
  • SLA MonitoringTrack response and resolution against service commitments.
  • Escalation RulesNotify responsible teams when priority or time thresholds are crossed.

Resolution & Retention

Close service with evidence

  • Quality CheckConfirm completed work before handover.
  • Service BillingInvoice chargeable labour, parts and external work.
  • Feedback & ReminderCapture satisfaction and schedule the next service action.
Labiz Service Centre runs on the connected Labiz foundationCRMSalesInventoryPurchaseAccountsReportsExplore common ERP modules

Questions & answers

What decision-makers ask us

Need a specific answer?

Our team can walk through it with you.

Ask our team
Can Service Centres ERP be configured around our process?

Yes. Service Centres ERP can be configured for relevant roles, approvals, documents, reports and business-specific controls after workflow discovery.

Can Service Centres ERP work across multiple branches?

Service Centres ERP can support controlled company and branch operations while authorised leaders retain consolidated management visibility.

Can we migrate existing data into Service Centres ERP?

Yes. Data migration into Service Centres ERP is planned after source review; agreed masters, opening balances and selected history are mapped, cleaned and validated before go-live.

What training is available for Service Centres ERP?

Service Centres ERP implementation can include role-based training, process walkthroughs and guided adoption for administrators and end users.

Can Service Centres ERP connect with other systems?

Service Centres ERP can use scoped APIs, webhooks and custom integrations where the target provider, permissions, data mapping and support responsibilities are confirmed.

See it around your business

Ready to make the whole operation work as one?

Book a focused walkthrough based on your industry, teams and priorities.

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