Impact-based triage
Prioritise requests using affected operations, users, workaround, timing and security or financial risk.
Support services
Reliable support for your Labiz ERP operations.
Get the help you need with implementation, configuration, issue resolution and ongoing system ownership. Our team supports operations across India, GCC and global deployments.
- Usual first reply
- 1 business day
- Regions served
- India · GCC
- Head office
- Kochi
Trusted by growing businesses
9Open tickets
3 high priority41Resolved
This week1 dayAcknowledgement
Business daysOpen tickets10
IPInvoice print layoutAccounts · Kochi branchHigh
STStock transfer reportInventory · Head officeIn progress
Earlier
NUNew user accessSettings · Sales teamResolved
GRGST return summaryAccounts · FinanceResolved
By module
4Accounts
2Inventory
2Sales
1Settings
Support contact
Get help from the Labiz support team
Share the organisation, workspace, affected module, start time and business impact so the team can triage your request quickly. Never send passwords, OTPs or payment credentials.
- Sales+91 77362 72211
- WhatsApp+91 81294 91342
- Sales emailsales@labiz.app
- Support emailsupport@labiz.app
- OfficeOriental Shopping Complex, Broadway, Kochi, Kerala, India
Tell us what is affectedUsually acknowledged within one business day.
The operational challenge
Route questions, incidents and change requests through a support process shaped by business impact.
- Issues reported without enough diagnostic context
- Every request treated as the same priority
- Product support confused with new project scope
- No clear ownership after go-live
What Labiz changes
Give every team clarity without losing control
Each capability works as part of the complete business system—not as another isolated feature.
Structured issue intake
Capture the organisation, workspace, module, record, time, steps, evidence and expected result needed for investigation.
Implementation continuity
Carry configuration decisions, training needs and open actions from rollout into ongoing ownership.
Change separation
Distinguish defects and usage guidance from configuration, enhancement, integration or custom-development requests.
Contract-aligned response
Use the support route and target response terms agreed for the customer deployment and service tier.
Operational learning
Turn recurring questions into clearer configuration, user guidance, controls and improvement actions.
One accountable flow
From activity to insight, without the missing middle
- 01Report
- 02Triage
- 03Investigate
- 04Resolve
- 05Validate
- 06Improve
Every approved step carries clean information forward.
Managers see current status, value and exceptions.
Finance receives transactions with their operating context.
The result
More control. Less operational noise.
- Clearer issue priority
- Faster diagnosis
- Defined scope ownership
- Stronger post-go-live adoption
A practical implementation path
Move with purpose, not disruption
- Discovery and process mapping
- Configuration and controlled customisation
- Data preparation and validation
- Role-based testing and training
- Go-live and ongoing improvement
Questions & answers
What decision-makers ask us
Need a specific answer?
Our team can walk through it with you.
Ask our teamHow should a production issue be reported?
Provide the organisation and workspace, affected module or service, start time, business impact, affected users, record identifiers, steps and screenshots where safe. Avoid sending passwords or unnecessary personal data.
What response time should we expect?
Target acknowledgement and resolution depend on business impact, support tier, available workaround and third-party dependencies. Contracted targets take precedence over general website information.
Does support include new customisation?
Issue resolution and guidance are separated from new configuration, reports, integrations and custom development. New scope is reviewed and confirmed before work begins.
Where can we check current service availability?
Use the service-status page for the reporting route and contact support for a verified update relating to your organisation or deployment.
Can Labiz train new team members?
Role-based refresher or administrator training can be planned based on the modules, audience, delivery format and commercial scope.
See it around your business
Ready to make the whole operation work as one?
Book a focused walkthrough based on your industry, teams and priorities.