SaaS delivery policy
Labiz is a digital software service. This policy explains account activation, implementation delivery and what to do if access is delayed.
01Digital service—no physical shipping
02Subscription activation
03Implementation delivery
Labiz subscriptions and related services are delivered electronically. No physical product is shipped and no courier charge applies unless a separate written order expressly includes hardware, printed material or another physical item.
For a standard subscription, workspace credentials or activation instructions are normally issued to the registered email within 1 business day after successful payment, identity or business verification, and receipt of the information required to configure the account.
Configuration, data migration, integrations, training and custom development follow the milestones and dependencies in the accepted proposal or service agreement. The delivery period begins only after required access, data, approvals and payments are received.
The customer must provide accurate account details, authorised contacts, configuration decisions, suitable devices and connectivity, and timely data or approvals. Delays caused by missing, inaccurate or late customer inputs extend the corresponding delivery dates.
Activation is confirmed by email, account access, a project handover or milestone acceptance, depending on the service purchased. Training, migration and custom deliverables may require written acceptance under the applicable implementation plan.
If access details are not received within the stated period, check spam or junk folders and contact support@labiz.app with the order and payment reference. We normally acknowledge delivery issues within 1 business day.
Digital delivery is made remotely to the account and authorised users identified by the customer. Availability in a country may depend on applicable law, taxes, payment support, hosting, integrations and the agreed commercial scope.
