Scope
Service levels apply only where stated in an accepted Labiz order or service agreement. This public page provides principles and does not create a universal uptime or response-time warranty.
Service level information
How service commitments are agreed and measured.
This page describes the service-level principles used for Labiz subscriptions, support and planned maintenance without making unverified universal guarantees.
- Sections
- 6
- Last updated
- 9 Aug 2026
- Technologies Pvt. Ltd.
- Labonte
Service level informationLabonte Technologies Private Limited
Published01Scope
02Availability
03Planned maintenance
Availability
Labiz is designed for dependable business access. Measurement method, service window, exclusions and any remedy are defined for the selected hosting and support arrangement.
Planned maintenance
Maintenance may be scheduled to improve security, reliability or functionality. Where practical, affected customers receive advance notice through the agreed communication channel.
Incident priority
Support requests are prioritised by business impact, affected users, available workaround and security risk. Target acknowledgement and resolution times depend on the contracted support tier.
Customer dependencies
Service commitments exclude failures caused by customer connectivity, devices, credentials, unsupported changes, third-party systems, force majeure or delayed customer action unless the agreement states otherwise.
Support contact
Report a production-impacting issue through the contracted support route or contact support@labiz.app with the organisation, affected service, start time and business impact.